- You may request a return within 7 days of receiving your artwork.
- To be eligible for a return:
- The artwork must be in its original condition and undamaged.
- Original packaging and proof of purchase must be included.
- Due to the handcrafted and fragile nature of our pieces, returns are not accepted for works damaged due to mishandling after delivery.
Celadon Age – Return & Refund Policy
Effective Date: Nov 11, 2025
1. Returns
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Shipping and handling fee will be deducted for returns not due to damage or defects.
- Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon delivery.
3. Exchanges
- Exchanges are available only if the artwork arrives damaged or defective.
- Contact us within 7 days of delivery to arrange an exchange.
4. Damaged or Defective Items
- If your artwork arrives damaged, please contact us immediately with photos of the damage.
- We will arrange for a replacement or full refund at no extra cost.
5. How to Return
- Contact us at return@celadonage.com or +1-205-CELADON to initiate a return.
- Package the artwork carefully in its original packaging.
- Ship to designated address.
6. Contact Us
For questions about returns, refunds, or exchanges:
Email: return@celadonage.com
Phone: +1-205-CELADON